Privacy Policy

INTRODUCTION
Epic Insulation Ltd (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website, epicinsulation.co.uk (“Website”). By accessing or using our Website, you consent to the practices described in this Privacy Policy.

INFORMATION WE COLLECT
We collect various types of information when you interact with our Website:

• Personal Information: When you make a purchase or register for an account, we may collect personal information such as your name, email address, shipping address, and phone number.

• Payment Information: To process your orders, we may collect payment information, including credit card details or other payment methods. However, we do not store this information on our servers. Payment processing is securely handled by trusted third-party payment processors.

• Log Data: We automatically collect information about your visit to our Website, such as your IP address, browser type, referral source, pages visited, and the date and time of your visit.

• Cookies: We use cookies to enhance your user experience and collect information about your preferences and browsing behaviour. You can manage or disable cookies through your browser settings.

• Other Information: We may collect information you voluntarily provide, such as product reviews, feedback, or survey responses.
   

HOW WE USE YOUR INFORMATION

We use your information for various purposes, including:

• Order Fulfilment: To process and fulfil your orders, communicate with you about your purchases, and provide customer support.

• Improvement of Services: To improve our Website, products, and services, and to analyse user trends and preferences.

• Marketing: To send you promotional materials, newsletters, and updates about our products and services. You can opt out of marketing communications at any time.

• Legal Compliance: To comply with legal obligations, including tax and accounting requirements.
  Disclosure of Your Information

We may share your information with third parties under the following circumstances:

• Service Providers: We may share your information with third-party service providers who assist us in operating our Website and providing our services. These providers are bound by confidentiality agreements and are prohibited from using your information for any other purpose.

• Legal Compliance: We may disclose your information when required by law, regulation, legal process, or governmental request.

• Business Transfers: If we undergo a merger, acquisition, or sale of all or part of our assets, your information may be transferred as part of the transaction.
   

SECURITY
We take reasonable measures to protect your personal information, but no method of transmission over the internet is entirely secure. We cannot guarantee the absolute security of your data.

YOUR RIGHTS
You have certain rights regarding your personal information, including the right to access, correct, or delete your data. You can also request that we restrict or object to the processing of your data. To exercise these rights or make inquiries about your data, please contact us using the information provided below.

CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this Privacy Policy periodically.

CONTACT US
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Email: sales@epicinsulation.co.uk
Accounts Address:
Rowan House, 
Hazell Drive,
Newport
NP10 8FY

Please note that this Privacy Policy applies only to our Website, and if you follow links to other websites, their privacy policies may differ.